Public Order Management Academy Commanders Course (5 Day)

Public Order Management Program Overview:

  1. The core principle of Public Order Management is that the vast majority of crowds that gather are law abiding citizens who are legally exercising their rights to protest and voice their concerns and beliefs. This understanding should be the basis of any lawful protest and we must remember that we all took an oath to "Serve and Protect" and that oath includes protecting protestors and their right to lawfully protest.
  2. Understanding that a group has a certain behavior is one thing, but knowing "Why" it behaves the way it does is the key to understanding "how" to deal with these people not only as a group but as individuals. A group of any sort is made up of individuals; individuals with certain behaviors and characteristics. Understanding this allows us to use a variety of proven procedures and academic models such as the Elaborated Social Identity Model so we can begin to understand groups and start to predict how they may behave.
  3. Communication and information is and will always be the key to prevention; de-escalation or if needed; confrontation and containment or dispersal. It is therefore imperative that we understand the best way to effectively communicate. We must ensure that we are using the right type of communication to successfully reach our goal of preventing the situation from escalating into violence. Far too often our Crowd Control Units are taught an ineffective way of communicating that ultimately has the opposite effect of what they are trying to accomplish. How we communicate is paramount and because of that we must "Change the Tune!"
  4. Appearance through a show of force vs less-visible response and actions should all be reviewed, altered and in many cases, redefined. Studies over the last few decades show that facing all these instances as threats and appearing as a hostile counter force often causes an escalation to violence and that ultimately is a failure. We however must protect our officers with every available option that we can but how do we do that without showing up as an adversarial force, no matter what the instance is? We have to consider the best practices of Public Order Management and the findings of the research and change our mind-sets; our overall approach and ultimately how we appear to the populous.
  5. Last but not least...why?! Well, we are living in an age where Law Enforcement is under constant observation and scrutiny from the public and the media. We are fighting to do our job, all the while everyone is ready to judge our every move; and whether we are right or wrong, we end up defending our actions against the internet and social media. Because of this, we have to change our approach but we cannot forget what we are there to do and still maintain the safety of our officers and the public we are there to protect. To make these changes we have to train our people from the top to the bottom and give them the tools they need to be successful in TODAY's environment; not using antiquated techniques, equipment and procedures. Let's make sure we train to a standard that keeps everyone on the same level operationally and gives no one the ammunition to scrutinize our actions or our people who are just trying to do their job and return home safely to their families.

Public Order Management Academy Commanders Course

Student Comments:

  • As the team commander I plan to use this material to completely change my teams approach to crowd management!
  • This course gave me a more wholistic view of crowd control.
  • This course will assist me in developing a mobile field force unit and how to better manage crowds from planning events to dispersal!
  • Validated what we teach at home!

Course Topics:

  • Decision making model – an introduction to the model currently recognized as best practice throughout Europe and many other countries. We will explore how best to use it both at the planning stage of an operation and as a fast time method of identifying a preferred outcome.
  • Communication - a look at the various ways in which we can communicate with protest groups and the impact of social media on a public order event.
  • Disorder model – A proven model for assessing the mood of a group or community and how it works in concert with the ongoing planning process.
  • Tactical options- study a range of options which may be available to law enforcement in crowd management - from barriers and officers in normal uniform through to specialist skills such as protest liaison officers and evidence gathering teams to chemical munitions and Crowd Disorder Units in protective equipment with shields.
  • Command and control - how we manage events, options for command structures and how this works in conjunction with current FEMA guidance.
  • Crowd dynamics – An introduction to the way's crowds behave, based on current academic research and presented in conjunction with experts from the University of Nevada Las Vegas utilizing a range of models to safely manage crowds and practical exercises to reinforce this.
  • Audit trails - how we record our decisions and rational for those decisions in a way that will stand up to the highest levels of scrutiny.
  • Table top exercise- bringing it all together.
Batavae Training & Consultancy
Batavae Training & Consultancy

Program Development Team:

Government Training Institute (GTI) is internationally known as a leader in SWAT and tactical training with training centers in South Carolina; it has created an alliance with a team of subject matter experts in the field of Public Order Management. Dr. Tamara D. Herold of the University of Nevada Las Vegas, Rene Gaemers of Batavae Training & Consultancy out of the Netherlands and Neil Pollock, retired Public Order Management Trainer and Tactical Advisor from The Metropolitan Police in London, UK. The team is working with colleagues from around the US and abroad to set up a Public Order Management Academy at GTI's South Carolina facilities. The facility is expansive and allows for all levels of Public Order training: from the basic Field Force style training through specialist training such as role specific evidence capture and liaison officers to work with protest organizers before during and after an event; to classroom-based training for those who will command the POM events and the team who will assist and support them. The facility also allows for the option to recreate events to assist in debriefs or to develop new tactics.

For more information on the Public Order Management courses, please contact GTI directly by calling 803-259-1935 or emailing

An option to assist with funding to attend this course is GTI's Asset Trading Program (ATP). Click the link in the menu above to find out more about this program.